Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

Thank you for shopping with BagPixie. We want you to have a positive shopping experience. Please read this Return & Refund Policy carefully before placing your order.

1. ORDER CANCELLATION

Orders may be cancelled within 12 hours of placing the order, provided that the order has not already been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible using the contact information provided on our website.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

- Your order number
- Clear photographs showing the item and the issue
- A short description of the problem
- A video, if necessary, showing the defect or issue

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

3. RETURNS

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the item must:

- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all original accessories, tags, manuals, or other items supplied with the order
- Not show signs of damage caused by the customer

Some products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Please contact us before sending any item back. Do not send a return to the sender or any address without receiving return instructions from us.

4. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

- Personalized or customized products
- Products that have been used, damaged, or altered after delivery
- Items that are not in their original condition
- Products specifically identified as non-returnable on the product page

5. RETURN SHIPPING

If the return is due to a damaged, defective, incorrect, or wrongly supplied item, BagPixie may provide an appropriate return solution after reviewing the case.

For returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs.

6. REFUNDS

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider additional processing time for the refund to appear in your account.

7. PARTIAL REFUNDS

In certain situations, only a partial refund may be provided, including when an item is returned with missing parts, used condition, damage, or other issues that reduce its value.

8. LATE OR MISSING REFUNDS

If you have not received an approved refund, first check your bank or payment provider account.

If the refund is still not visible after the applicable processing period, please contact us using the contact information on our website.

9. EXCHANGES

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Where applicable and subject to availability, we may provide a replacement instead of a refund.

10. CONTACT US

If you have any questions regarding returns or refunds, please contact BagPixie through the contact information provided on our website.

BagPixie
Operated by 101SUPPLIES LLC